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Privacy Policy for Malaysia Account Holders

We collect and protect personal data to operate your fivestar888 account, process deposits via Touch 'n Go eWallet, Boost, and GrabPay, and deliver the lobby experience you signed up for.

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fivestar888 Privacy Policy for Malaysia Account Holders
PRIVACY CONTACT

Reach Us About Your Data

If you have questions about this privacy policy, want to request access to your account data, or need to update or delete personal information, contact our support team through live chat, email, or WhatsApp. We respond to data requests within a reasonable timeframe and will verify your identity before processing changes to protect your account security.

Team online

Live Chat

Open the chat widget in the lobby footer and select Privacy Inquiry from the topic menu. Our team will verify your account and assist with data access, correction, or deletion requests during support hours.

Email Support

Send your privacy request to the support email listed in your account settings. Include your registered mobile number and a brief description of your request. We typically reply within 24-48 hours with next steps.

WhatsApp Channel

Message us on the WhatsApp number shown in the Contact section. State that your inquiry is about privacy or data access, and we will guide you through the verification and request process securely.

DATA PRACTICES

How We Handle Your Information

We use industry-standard encryption to protect account credentials and payment details during transmission and storage. Access to personal data is restricted to authorised team members who need it to operate the platform, process transactions, and resolve account issues. We review and update our data practices regularly to align with evolving security standards and data protection expectations applicable where local law permits.

Data Collection

We collect mobile number, email, device type, payment references, game choices, and session data to run your account, process deposits via Touch 'n Go eWallet, Boost, and GrabPay, and maintain transaction history for dispute resolution.

Cookies and Tracking

We use cookies to keep you logged in, remember your language preference, and track session activity for security monitoring. You can manage cookie settings in your browser, but disabling essential cookies may affect account access and lobby functionality.

Account Security

Passwords are hashed and stored securely. We send one-time PINs to your registered mobile for login verification. If unusual activity is detected, we may temporarily lock your account and request additional verification before restoring access.

Data Retention and Deletion

Account and transaction records are retained for operational, legal, and audit purposes. When retention is no longer required, we delete or anonymise data. You can request deletion of your account and associated data by contacting support; we will verify your identity and process the request within a reasonable timeframe.

Common Privacy Questions

We collect your mobile number, email, chosen password, and device details for account creation and login verification. During deposits via Touch 'n Go eWallet, Boost, or GrabPay, we process transaction references and amounts to credit your balance accurately.

We share transaction details only with payment providers and game studios as required to complete deposits, process withdrawals, and load game sessions. We do not sell personal data to advertisers or unrelated third parties.

Log into your account and navigate to Settings to update your email, mobile number, or password. For broader data access requests or corrections, contact our support team via live chat, email, or WhatsApp with your registered mobile number.

Yes. Contact support and request account closure and data deletion. We will verify your identity, close your account, and delete or anonymise your data within a reasonable timeframe in line with retention requirements for legal and audit purposes.

We use cookies to maintain your session, remember your language preference, and monitor security events. Essential cookies keep you logged in; disabling them in your browser may prevent access to the lobby and account features.

Transaction records are retained for operational, legal, and audit purposes in line with standard industry practice. When retention is no longer required, we delete or anonymise records. You can request details about your specific data retention by contacting support.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.